This session was a discussion of the importance of quality service and hospitality in awarding a PIN and how to non-subjectively judge this.
The panel, hosted by the founders, was Anna Sebastian (Hospitality F&B Consultant and Founder of Celebrate Her), Moe Aljaff (Founder of Two Schmucks, Barcelona), Maura Milia (Bar Manager at The Connaught Bar, London), John Gakuru (Hospitality F&B Consultant)
Watch a recording of the Round Table here
The conversation included;
The requirements needed to provide an outstanding guest experience and what elements of this are quantifiable and measurable - eg. Minimum staff requirement
The non-negotiable touch points for customer service and whether quality service starts from the point of reservation
How we minimise, or ideally eliminate, subjectivity when assessing quality service and hospitality