1. Introduction

We are The Pinnacle Guide Ltd (“we” or “us”), a company registered in England and Wales. Our company registration number is 13382153 and our registered office is at 46-54 High Street, Ingatestone, Essex CM4 9DW.

We are committed to protecting your personal data. This privacy policy gives you detailed information on when and why we collect your personal data, how we use it, and how we keep it secure. Please read this policy carefully alongside any applicable Terms & Conditions to understand our views and practices regarding your personal data and how we will treat it.

More information can be provided on request. Definitions, and words in bold type, are defined in the Appendix at the end of this privacy policy.

2. Our responsibilities

For the purpose of the applicable Data Protection Legislation, we are the data controller of any personal data we process. As a data controller, we are responsible for ensuring our systems, processes, suppliers, and People comply with Data Protection Legislation in relation to the personal data we handle.

We require our People to comply with this privacy policy when dealing with personal data.

We take Personal Data Breaches very seriously and are required to notify the Information Commissioner’s Office in the event of such a breach.

When using, collecting, and disclosing personal data, we follow the key data protection principles.

We have policies, procedures, and records to demonstrate compliance with the principles, as further detailed in our Data Protection Policy.

3. How we collect, use and disclose your personal data

Generally, we collect your personal data when you interact with us (for example, when entering a relationship with us as Talent, a Client, or one of our People). However, from time to time we also need to collect personal data from other third parties in connection with our relationship with you. We also look at how our users access and use our Website so that we can offer the best possible experience. The following tables summarise how we collect, use and disclose your personal data:

Talent (including prospective Talent)

Clients (including prospective Clients)

Subscribers to our promotional material

Users of our Website

Our People

4. Transfer of Data between Jurisdictions

Personal data may be transferred to one of our Affiliate Talent Agencies for the purposes of fulfilling our obligations to our Talent and Clients. We also use a number of suppliers in connection with the operation of our business and they may have access to the personal data we process. For example, an IT supplier may see our personal data when providing software support, or a company that we use for a marketing campaign may process contacts’ personal data for us. When contracting with suppliers and/or transferring personal data to a different jurisdiction, we take appropriate steps to ensure that there is adequate protection in place and that the principles are adhered to.

5. Your rights

Personal data must be processed in line with an individual’s rights, including the right to:

  • request a copy of their personal data;
  • request that their inaccurate personal data is corrected;
  • request that their personal data is deleted and destroyed when causing damage or distress; and
  • opt-out of receiving electronic communications from us.

Should you wish to make a request in line with your rights as an individual, please forward it to us using the contact details provided at the end of this privacy policy.

Our People must notify or inform Mr. Dan Dove immediately if they receive a request in relation to personal data that the firm processes.

The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation (as applicable).

6. Security

Information security is a key element of data protection. We take appropriate measures to secure personal data and protect it from loss unauthorized disclosure or damage. Our policy and approach to information security are contained within our Data Protection Policy.

7. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and allows us to improve our Website.

8. Changes to our privacy policy

Any changes we may make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

9. Contacts and complaints

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our customer service team by writing to us at

You should direct all complaints relating to how the firm has processed your personal data to Mr. Dan Dove

Our People must inform Mr. Dan Dove immediately if they receive a complaint relating to how we have processed personal data so our complaints procedure can be followed.

Date updated: Jan 2022.



Affiliate Talent Agencies: Talent agencies in jurisdictions outside of the UK who have either:

(a)        engaged us to provide talent agency services on their behalf in the UK.; or

(b)        been engaged by us to provide talent agency services on our behalf in a jurisdiction outside of the UK.

Clients: any person, business, or other organization who engages, or is looking to engage, the services of our Talent.

Controller: has the meaning given in applicable Data Protection Laws from time to time.

Data Protection Legislation: means;

  1. the GDPR;
  2. the Data Protection Act 2018;
  3. any laws which implement any such laws; and
  4. any laws that replace, extend, re-enact, consolidate or amend any of the foregoing.

People: all people providing services to or working for us, including but not limited to our employees, directors, members, and contractors.

Personal data: has the meaning given in applicable Data Protection Laws from time to time.

Personal Data Breach has the meaning given in applicable Data Protection Laws from time to time.

Principles: the core data protection principles underlying the Data Protection Legislation, which specify personal data should be: processed lawfully, fairly, and in a transparent manner; collected for specified, explicit and legitimate purposes; adequate, relevant, and limited to what is necessary; accurate and, where necessary, kept up to date; kept for no longer than is necessary; processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures. Additionally, organizations must adhere to the principle of accountability.

Process: the ‘processing’ of personal data captures a wide range of activities, and includes obtaining, recording, and holding personal data and performing any operation of the personal data (including erasure/destruction).

Processor: has the meaning given in applicable Data Protection Laws from time to time.

Purpose: the purposes identified in the “Purpose” column of the tables in section 3 of this privacy policy (How we collect, use, and disclose your personal data), as applicable.

Talent: talent who have engaged, or are looking to engage our talent agency services and are or are considering being, represented by us.

Third-party: a person, organization, or other body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.